FAQ

• Frequently Asked Questions (FAQ)

🕯️ What products do you offer?

We offer a variety of handmade and eco-conscious products including:

• Candles crafted in small batches

• Eco-friendly products

• Laminated vinyl stickers (durable & water-resistant, but not eco-friendly)

Our goal is to provide cozy, fun, and sustainable goods you'll love using every day!

🌱 Exciting things are coming! We're working on expanding our eco-friendly lineup to include organic cotton clothing, workout wear, vegan products, and organic makeup. Stay tuned for these new additions!

🚚 Do you offer free shipping?

Yes! All orders ship free within the U.S. — no code needed.
🌍 We also ship internationally to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.

💳 What payment methods do you accept?

We currently accept cash payments. Additional payment options may be available in the future — stay tuned!

📦 How long will it take to get my order?

We ship in 1–3 business days.

🌿 Are your products eco-friendly?

Yes! Many of our items are made with sustainability in mind — from soy wax melts to eco-conscious room spray and lip balm we try to stay to eco friendly packaging. We aim to be kind to the earth while keeping things cute and cozy.

🔁 Do you accept returns or exchanges?

Due to the nature of our products we do not accept returns or exchanges. But if there's an issue with your order, please reach out within 3 days of delivery and we'll help make it right.

✨ Where can I find you online?

You can shop with us right here on our website! And don't forget to follow us on Instagram @hellosweetandgentle and Facebook Hello Sweet & Gentle for new drops, sneak peeks, and seasonal sales!